With call routing, local number availability, and automated note-taking with every call, Dialpad connects both customers and colleagues across offices, lines, and even countries.
Data protection is top of mind these days for anyone running a business. Dialpad ensures that whether at rest or in transit, your call data is encrypted and secure.
No need for note-taking, thanks to Voice Intelligence call transcriptions that track who said what and serve up a post-call summary.
Automatically match caller inquiries to the right agent with call routing based on agent availability or skill level. Monitor and listen in on live calls or serve up agent recommendation cards based on keyword triggers said by agent, customer, or both.
Keep managers aware of agent activity and performance with real-time dashboards, call volume and hold queue metrics, and customizable wallboards. Receive alerts for when metrics or customer sentiment changes including Service Level or Wait Times.
Connect phone support with your ticketing system or CRM to deliver a superior customer experience across the channels your customers use.
Our Helpdesk is managed with engineers, who answer the phone. There’s no triage or a complex web of hoops to jump through to obtain the support you need. Get straight to the expert.
We’re open about the vendors and tools we use, we don’t hide behind white label solutions.
The Beeso IT team are first and foremost technical consultants, solutions architects and engineers. We pride ourselves on delivering the best-fit solution for our client’s needs.