Dialpad Unified Communications and Contact Center

One beautiful workspace for team and customer communications. With built-in speech recognition and natural language processing, Dialpad Ai is completely changing the way the world works together.

A Phone Built For Business

With call routing, local number availability, and automated note-taking with every call, Dialpad connects both customers and colleagues across offices, lines, and even countries.

Secure Communications

Data protection is top of mind these days for anyone running a business. Dialpad ensures that whether at rest or in transit, your call data is encrypted and secure.

Tech News : Survey Reveals 55% Of Devices Can’t Upgrade to Windows 11

Trackable Conversations

No need for note-taking, thanks to Voice Intelligence call transcriptions that track who said what and serve up a post-call summary.

Single platform to engage and resolve
customer enquiries

CALL MONITORING & COACHING

Automatically match caller inquiries to the right agent with call routing based on agent availability or skill level. Monitor and listen in on live calls or serve up agent recommendation cards based on keyword triggers said by agent, customer, or both.

DASHBOARDS & REPORTING

Keep managers aware of agent activity and performance with real-time dashboards, call volume and hold queue metrics, and customizable wallboards. Receive alerts for when metrics or customer sentiment changes including Service Level or Wait Times.

NATIVE INTEGRATIONS

Connect phone support with your ticketing system or CRM to deliver a superior customer experience across the channels your customers use.

ARE YOU LOOKING FOR IT PROCUREMENT?

Book a free consultancy session with a member of our team to explore our cost-effective and simplified procurement options.

Book a Call Back

Azure Cloud Security

USER IDENTITY VERIFICATION

Added Security For Your Data & Apps, Without The Hassle For Your Users.

SECURE YOUR BUSINESS

With Azure Multi-Factor Authentication, you can safeguard access to your data and applications, while
meeting user demand for a simple means of access. MFA permits your users the freedom of choice of
their preferred method of verifying their identity – through options including, phone call, text,
email or in-app notification.
Citrix Cloud

Cloud-based desktop, apps and files

Delivering a secure, but agile working environment for your teams

GO AGILE

Citrix Cloud solutions provide a trusted, reliable and fast, ring-fenced workspace for your teams to
work from wherever they please, providing they have an internet connection.
Easy & fast to access, but safely stored away from their local device.
International Office Support

New Office setup & Ongoing support

Streamline your Global Expansion With Our International Technical Resource

SUPPORTING YOU GLOBALLY

We support many organisations with their global reach. Our technical team are locally available,
to operate as an extension of your technical team, in key population centres across the UK,
Europe and North America to support our clients from-new office setups & configurations,
to ongoing support demands.
Plural Sight

Next-gen interactive training

Delivering The Right Skills Training To Protect Your Business

GET CYBER AWARE

We support many organisations with their global reach. Our technical team are locally available,
to operate as an extension of your technical team, in key population centres across the UK, Europe
and North America to support our clients from-new office setups & configurations,
to ongoing support demands.
Professional Services

Solution design & project management

Consultancy, Engineering & Change Management Services

GO PRO

We partner with you to achieve your IT project & digital transformation objectives. We typically support,
but are not limited to; digital and technology transformation projects, interim IT / project management
needs, technology & business process strategy consultancy, and hands-on professional engineering
for infrastructure refresh or cloud migration projects.
Microsoft Office 365

Your complete office, in the cloud

Cloud Communication, Collaboration & Productivity Tools

GO CLOUD

Bringing together everyone’s favourite productivity tools with the benefits of cloud-based
communication and collaboration, Microsoft have developed a platform that is both technically &
commercially-sound for businesses of any shape.

The Beeso IT Advantage:

Ready & Waiting

Our Helpdesk is managed with engineers, who answer the phone. There’s no triage or a complex web of hoops to jump through to obtain the support you need. Get straight to the expert.

Open Book

We’re open about the vendors and tools we use, we don’t hide behind white label solutions.

Tech First

The Beeso IT team are first and foremost technical consultants, solutions architects and engineers. We pride ourselves on delivering the best-fit solution for our client’s needs.

Support in Practice

Taylor Vinters

Support Focused On Citrix Infrastructure

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We delivered a project to upgrade, and then on a rolling basis provide maintenance & support, for
Taylor Vinters’ Citrix cluster environment and Netscaler network fabric. From this, it allows for an
unprecedented user desktop experience optmised for performance and security, proving a stable yet
powerful experience.
Protection in Practice

Hillingdon NHS

Active Directory Security Hardening

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In-line with the growing demand for hackers to steal valuable data, the NHS have a considerable responsibility to increase
their cyber defences to protect our private records.
We implemented Active Directory security hardening, and also Implemented certificate based authentication.
Consultancy in Practice

ROYAL GRAMMAR SCHOOL

IT Infrastructure Relocation Project

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The school was undergoing a project of improvements. We provided a dedicated project manager who was responsible
for delivery of the entire project. Undertaking all the installation, relocation and upgrade of core IT systems
whilst handling the decommission and disposal of old infrastructure
Support in Practice

Charity Bank

Hybrid Cloud Infrastructure, Along With Office 365

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We delivered on an Exchange infrastructure upgrade project to Exchange 2016, at the same time
creating a highly available environment spanning two data centres. A hybrid Office 365 platform
was established to enhance their VDI solution, with a roll out of Microsoft Teams for user collaboration.
User Experience in Practice

GLOBAL ENERGY COMPANY – OIL & GAS

Communications Modernisation Configuration & Roll-Out

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We delivered a large-scale shift in modernising communications systems to VoIP (Voice-over-IP),
for a global oil & gas energy business. Alongside the communications project, we implemented an
entirely new IT infrastructure, including NetApp storage.
Support in Practice

Ministry of sound

Immediate On-Site Response

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A rapid on-site response was required, with added pressure of time to get the network fully functional
in-time for their busy opening. We delivered an immediate on-site response & had the issues rectified
in time for their opening.
Support in Practice

Renny Norris

Hardware Refresh Project

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The tools of the Microsoft Office 365 suite were identified as a way to significantly increase productivity.
Beeso IT were engaged to build a Windows 10 desktop image, rolled out to the users as part of a
hardware refresh project. They also migrated from the existing on premise Exchange server
to Microsoft Office 365 Exchange online. The Pro package was selected to provide
ongoing business hours support and administration of the Office 365 and
desktop environment.
Support in Practice

Mitchell Charlesworth

Full Office 365

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To modernise & increase flexibility within Mitchell Charlesworth was the key focus, To migrate a large number of users
seamlessly to the cloud without any downtime. Containing a full Microsoft Office 365 migration and systems integration.
Support in Practice

Cemento

Remote & On-Site Support

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Undertake a multi-faceted IT refresh project, while supporting the business operations and rolling out new technologies
to benefit the day to day performance of the users. Provide remote and onsite support for all Cemento’s users
and infrastructure. Roll-out of video conference and desktop solutions.
Consultancy in Practice

St Benedicts School

Environment Upgrades

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Undertake a considerable IT infrastructure project, while supporting the day to day operations of the school without causing
downtime and performance issues for teachers, students and admin personnel. Upgrade 2 sites full vSphere environment
from 5.5 to vSphere version 6.7, and optimised storage and performance .
Support in Practice

Rebel Recruit

End Support

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Support a mobile, data-heavy workforce on a 24×7 basis from any location they may be working from, which could include
company offices, clients sites or remote locations. United Kingdom 24 hours, 7 days a week end user Support services.
Consultancy in Practice

Chambers & Partners

Large Office Relocation

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Beeso IT had to quickly learn & adopt the Chambers network to act as Interim IT Manager, meanwhile project manage
and deliver on all aspects of technology for their head office move. Relocated 400 users to new Head office and
provide additional technical resource to support the business continuity as well as facilitate as interim IT manager.
Support in Practice

JBH Acoustics

Remote & Onsite Support

Read More

Undertake a multi-faceted IT refresh project, while supporting the business operations and rolling out new technologies
to benefit the day to day performance of the users. Provide remote and onsite support for all JBH’s users and
infrastructure. Rollout of video conference and desktop solutions.