07 Apr DELIVER THE SUPPORT YOUR END USERS NEED IN THESE TESTING TIMES
It goes without saying that the Coronavirus pandemic has caused massive upheaval in the business world. If your business has been able to continue operating, you’re probably having to deal with the logistical nightmare of managing your team remotely and the unique challenges that it brings.
Your IT team may be in overdrive, providing suitable devices and generally getting your staff set up so that your business can operate securely and with some degree of normality from home offices, spare bedrooms and dining room tables.
What other critical considerations should you be making about your IT?
With it being quite likely that many of your users are working in a way they never have before, a numbers of challenges are posed to your IT operations, business efficiency, security & continuity. Standard protocols may have unintentionally been let slide for the sake of getting your team up and running from home quickly.
We have summarised below a few of our recent key posts that relate to vital elements of your IT infrastructure that are as, or maybe even more, important than ever before –
> Make sure your Office 365 is backed up – simply being on the cloud isn’t a backup.
> Don’t let your cyber security slip at this time by letting the hackers in – defend your DNS.
> Keep your devices up to date with the latest patches.
> Get visibility, management and control of your IT devices, wherever they are.
Getting the support resources right.
‘Business-as-usual’ may not resume for some time, but fortunately, we are here to help your IT team deliver the support your end-users need in these testing times.
Co-Managed Helpdesk
Is absence affecting your IT team or are they being inundated with requests for support? We can provide that extra Helpdesk capacity as and when you need it. We work in conjunction with your existing team using a dedicated tool that enables seamless collaboration between your people and ours. We can also help fill any knowledge/skills gaps your team may have, particularly helpful in the current environment.
End-User support
We can collaborate with your IT team to support your end users by providing remote helpdesk support, network infrastructure maintenance or a combination of both. Ensuring that skillsets of both teams are used to maximum effect.
Our likeable team are structured and understand the importance of planning so working with us is easy.
We also have established relationships with vendors around the world so that we can provide any hardware and software you may require.
Network Management and Monitoring
We use Auvik, network management and monitoring tool to give both YOU and us an overview of your network and proactively manage any network issues. This all happens behind the scenes which can free up your IT department to deliver the personalised support your team may need.
International Reach
The businesses we work with are typically spread over large geographical areas in Europe and North America and as such often have few (if any) IT personnel in many individual locations.
Fortunately, we can extend the range of your in-house IT provision by providing the on-site support to locations that your central IT team can’t effectively reach. We have the required personnel in key population centres around the world to give remote locations the same level of support that your internal team provides in head office.
May we be of assistance?
If your IT team could benefit from a helping hand in this challenging climate then please don’t hesitate to get in touch. Our expert team of engineers, consultants, solution architects and project managers work right alongside our client’s internal IT teams – bringing their years of technical experience & competencies to your business on a need by need basis.
Wherever you require support, for whatever technology requirement. The Beeso IT team are on-hand locally as your global technology partner. If you are unsure of how secure your endpoints are, please contact the team today.